BIMB Integrated Annual Report 2017

SYARIKAT TAKAFUL MALAYSIA BERHAD KEY INPUTS FINANCIAL CAPITAL • Total equity of RM833.5 mil • Total contribution of RM1.8 bil GENERAL TAKAFUL FAMILY TAKAFUL RM587 mil contribution RM1.2 bil contribution INTELLECTUAL CAPITAL • Well-established takaful brand as the 1 st Islamic insurance provider • Market leadership – largest market share in Family Takaful and second largest in General Takaful • Customer-centric and high-performance culture • Robust underwriting and actuarial expertise INFRASTRUCTURAL CAPITAL • 24 service centres • Various digital solutions and online channels – DMS Workflow , Takaful my Click C&U , Click for Cover and other online portals • RM3.3 mil investment in IT infrastructure • More than 2,000 corporate agents • Multi-channel distribution capability HUMAN CAPITAL • 955 employees • Strong and effective management team • Professional investment team • RM3.8 mil invested in employee development • 4 succession planning programmes • Long-term incentive plan • Employee benefits and protection solutions SOCIAL & RELATIONSHIP CAPITAL • More than 3 mil customers • RM317,000 invested in charity fund • RM300,000 of zakat paid out • More than 300 man-hours spent for CSR • 6 community programmes • Participation in SL1M programme NATURAL CAPITAL • Electricity-saving measure • Paperless initiative • Less water usage drive VISION To Be The Preferred Choice for Insurance PRIORITIES • Responsible Finance • Inclusive Growth • Talent Development • Ethical Practice & Reporting MISSION We Aim to Exceed Customers Expectations Through: • Operational Excellence • Technology-driven Capabilities • Product Innovation • Performance-oriented Culture Whilst Delivering Superior Shareholders’ Value Economic Conditions Regulatory Changes OPERATING ENVIRONMENT OUR BUSINESS PERFORMANCE GOVERNANCE FUTURE OUTLOOK RISK AND OPPORTUNITIES 20 BIMB HOLDINGS BERHAD Integrated Annual Report 2017