BIMB Integrated Annual Report 2017

MANAGEMENT DISCUSSION & ANALYSIS BIMB HOLDINGS BERHAD’S PERFORMANCE REVIEW & OUTLOOK The Group has established its journey towards sustainability based on five pillars, which are, responsible finance, inclusive growth, talent enrichment, Islamic finance & knowledge-sharing and ethical practice & reporting, which have been reported in its 2016 Sustainability Report. These pillars guide the strategies of our three main subsidiaries, Bank Islam Malaysia Berhad (“Bank Islam” or “the Bank”), Syarikat Takaful Malaysia Berhad (“Takaful Malaysia”) and BIMB Securities Sdn. Bhd. (“BIMB Securities”). BHB’s key operating unit, Bank Islam, serves more than 4.3 million depositors and 700,000 financing customers in Malaysia. It is well-positioned to lead inclusive growth that leverages on the ecosystem of responsible finance. Committed to Bank Negara Malaysia’s Value-Based Intermediary (“VBI”) initiative, it intends to create value for all stakeholders, with greater emphasis on environment, social and governance (“ESG”). This reinforces the Bank’s activities and product offerings with the Maqasid Al-Shariah (Objectives of Shariah). The Bank’s sustainability strategy revolves around promoting responsible finance and ensuring equal financial access opportunity for every level of society. At the same time, it plays its role in safeguarding the environment, by providing preferred financing for companies or corporations implementing environmentally- friendly solutions. More emphasis is being placed on the Bank’s participation in the real economy that creates job opportunities as well as stimulates an economic multiplier effect. Takaful Malaysia serves over three million customers. It has stayed focused on its high-performance journey to ensure sustainable top and bottom line growth and innovative Shariah-compliant takaful solutions to the community. In line with the aims of TN50, these takaful solutions are mainly developed for wealth preservation as well as an avenue to contribute to the realisation of a high-income nation. As the leading Takaful Operator, the Company’s main focus remains on strengthening its foothold from the perspective of customer reach, operational agility, cost competitiveness as well as maximising its shareholder value. In growing reach and inclusivity, it has also been amplifying its presence through various marketing activities (including online initiatives) as well as promoting its unique proposition of 15% Cash Back for no claims made. Talent management programmes have also been established for the entire organisation in enhancing the Company’s service delivery. 54 BIMB HOLDINGS BERHAD Integrated Annual Report 2017