BIMB Integrated Annual Report 2017

STAKEHOLDERS CATEGORY WHY THEY ARE IMPORTANT TO US HOW WE ENGAGE WHAT THEY WANT Investing Community • Investors • Analysts and Fund Managers • Media Investors and funding institutions are the providers of capital necessary for our growth. We need to offer transparent communication and to understand potential concerns • Annual meeting of shareholders. • Quarterly media releases • Annual Reports • Dedicated analyst and investor presentations • Annual investor conference • BHB Website • Sustainable growth and returns on investment • Dividends • Transparent executive remuneration • Corporate governance and ethics • Liquidity and gearing Customers • Customers of Operating Units Customers drive our growth as a Company, requiring us to be continuously innovative • Online platforms including website and social media • Customer feedback channels • Customer satisfaction survey • Knowledge-sharing programmes • Events and roadshows • Improved experience and product convenience • Fair pricing • Personal data security and privacy • Financial facility accessibility • Financial literacy and education Employees • Group-wide Employees Our employees are core to fulfilling our Company’s purpose, and we need to understand their needs, challenges and aspirations and for them to be aligned with our strategy • Employee Engagement Survey conducted regularly • Employee feedback tool Internal intranet newsletter • Ethics hotline • Open-door policy • Townhall meetings • Employee roundtables • Job security • Engagement • Performance management • Clear understanding of reward structures • Health and safety performance • Access to welfare and wellness programmes • Career planning and skills development • Preferred employer The Industry • Government • Regulators Both the regulators and government provide us with the enabling regulatory framework within which to operate and we need to ensure compliance and understand the broader economic, social and environmental issue. Engagement helps us create a strong culture of shared resources in order to expedite collaborations, build greater awareness of Islamic financing and fast track new opportunities for the benefit of the industry. • Meetings and discussions • Seminars and forum • Taxation revenues • Compliance with legislation • Job creation • Investment in advancing social and economic transformation • Social impacts • Healthy competition • Mutual economic benefits Society & Community • Local Communities • Suppliers and Vendors Engagement assists us to focus our efforts in empowering local communities which contributes to our long-term viability as a sustainable organisation. • CSR activities and programmes • Zakat initiatives • Voluntary programmes • Investment in disadvantaged communities • Sound infrastructure and public facilities • Social cohesiveness and progress • Access to zakat contributions • Economic, including employment, opportunities • Sponsorships • Protected environment 41 Overview Value Creation Accountability Financial Statements Sustainability Performance Data Shareholders Information 21 st AGM Information Management Discussion & Analysis